Stop Worrying About IT.
Start Growing.
We provide proactive Managed IT Services that prevent downtime before it happens. Secure, reliable, and UK-based support for a flat monthly fee.
SmartOps IT delivers Managed IT Services for UK businesses, including proactive monitoring, unlimited remote IT support, Microsoft 365 administration, cybersecurity controls and cloud infrastructure management.
Before SmartOps
- • Unpredictable downtime
- • Surprise repair bills
- • Slow computers & Wi-Fi
- • "It works... sometimes"
After SmartOps
- • High uptime & stability
- • Flat monthly rate
- • Proactive updates
- • Peace of mind
What Are Managed IT Services?
Think of it as subscribing to a full IT department. Instead of paying per hour when something breaks, you pay a flat fee for us to keep everything running smoothly, secure, and updated.
24/7 Monitoring
Proactive monitoring of servers, workstations and cloud systems to prevent downtime and detect failures early.
Unlimited Helpdesk
Unlimited remote IT support for your staff, covering day-to-day technical issues, Microsoft 365 problems and device troubleshooting.
Security Suite
Enterprise-grade Antivirus (EDR), Patch Management (Updates), and Web Protection included in every package.
Backup & Disaster Recovery
We ensure your critical data is backed up daily and can be restored quickly in case of accidental deletion or ransomware.
Vendor Management
Internet down? Software glitch? We talk to BT, Microsoft, and your software vendors so you don't have to sit on hold.
Reporting & Strategy
Monthly reports on your IT health. We act as your virtual CIO, helping you plan your technology budget.
IT Support Faster Than Dispatching an Engineer
In modern IT, physical presence is rarely needed. Thanks to advanced tools, we resolve 95% of issues remotely — often before you even notice a problem.
95% Remote Resolution
The statistics are clear: most failures involve software or the cloud. We fix them immediately, without the unnecessary wait for an engineer to travel to your site.
Immediate Action
When a problem occurs, every minute counts. We connect to your infrastructure within minutes of a report to start repairs.
(Subject to SLA)
Hybrid Support
In rare cases (the remaining 5%) where physical intervention is required, we arrange a service visit or coordinate with trusted local partners.
How do we get started?
Switching IT providers is simpler than you think. We handle everything from A to Z.
Initial Audit
We verify your network, security, and licenses. You receive a comprehensive status report and a roadmap for improvements. Secure and discreet.
Cleanup & Onboarding
We install our monitoring agents, deploy EDR antivirus protection, and configure backups. We tidy up the infrastructure and fix existing issues.
Peace of Mind
From now on, we worry about IT. Your systems are monitored 24/7, and you have access to professional technical support (subject to your chosen plan).
POWERED BY INDUSTRY LEADERS
Microsoft
Google
Bitdefender
Cisco
Ubiquiti
Simple, Transparent Pricing
Choose the level of support that fits your business stage.
Essential
For stable environments needing safety.
- ✓ Microsoft 365 user & email management (onboarding/offboarding)
- ✓ Managed endpoint protection (AV)
- ✓ MFA enforcement for Microsoft 365 accounts
- ✓ Basic patch compliance (Windows)
Full Managed Care
All-inclusive IT department.
- ✓ Everything in Essential
- ✓ Unlimited remote helpdesk (fair-use, business hours)
- ✓ Microsoft 365 management (users, mailboxes, policies)
- ✓ Email & file backup (Microsoft 365)
- ✓ Next-gen endpoint protection (EDR) + MFA enforcement
- ✓ Patch management & device health checks