An AI assistant for your website,
built on content you approve
A chat widget designed to answer common questions using approved website content, documents and policies. It can collect enquiry details and offer a route to your team when human support is needed. Available in English and Polish.
Want to see it working? Try the assistant in the corner of this page.
What the assistant can and cannot do
What it does
- ✓ Can be configured to answer FAQs using content you approve, such as your website, documents and policies.
- ✓ Captures visitor details (name, email, what they need) as a lead.
- ✓ Hands off to a person via a contact form or an email with the full transcript when a question needs a human.
- ✓ Works in English and Polish.
Honest limitations
- ! The bot can get things wrong. It's a support tool, not a replacement for judgement.
- ! It is not intended to provide legal, tax or medical advice.
- ! It can be configured to offer a contact form or another agreed route to human support.
- ! The chat can open with a clear AI disclosure and privacy information prepared for the implementation.
How we build it
Scope & materials
We agree what it should cover and gather your source content.
Build & test
We build it and test it against the awkward, edge-case questions.
Launch
Goes live on your site once you're happy with it.
Maintenance
We keep its content up to date and, where agreed with you, review conversations.
What we need from you
- ✓ The pages, documents or FAQs the assistant should answer from
- ✓ Which questions it should not answer, and where to send people instead
- ✓ The address where enquiries from the assistant should be sent
- ✓ Access to add a small script to your website (it works with WordPress, Shopify and custom-built sites)
AI Website Chatbot FAQ
Can the assistant give wrong answers?
Yes, any AI assistant can. We configure it to use approved content, test it against difficult questions and add rules for topics it should not answer. When reliable information is unavailable, it can be configured to direct the visitor to a contact form or another agreed support channel.
Which languages does it support?
English and Polish. Other languages can be discussed.
What happens to visitors' conversations?
The chat can be configured to open with a clear AI disclosure and privacy information prepared for the implementation. Before launch we agree which AI provider processes conversations, which enquiries are passed to you, how they are delivered and how long they are retained. The data controller remains responsible for approving its privacy information.
Do we need to rebuild our website?
Usually not. In most cases the assistant can be added with a small script, subject to checking the website's platform, security settings and technical restrictions.
Prefer to talk directly? Call an IT engineer: +44 333 880 1344 (Mon–Fri, 9:00–17:00)